BACS Blog

Essential Critical Infrastructure Business

March 23, 2020

IN RE: Black Anvil Construction Supplies remains open as an Essential Critical Infrastructure Business

Dear Valued Customers and Suppliers:

Black Anvil Construction Supplies is committed to monitoring the COVID-19 situation and following the guidance of federal and local government as we navigate this situation. The health, safety, and welfare of our customers, suppliers, and employees are of utmost importance to us. We will continue to follow enhanced cleaning, safety, social distancing, and other CDC recommended guidelines to protect our contacts and help mitigate spread.

As an essential supplier to hospitals, municipalities, transportation, and other crucial infrastructures, we will remain open during “Stay Home, Stay Safe,” Michigan Executive Order #2020-2.  For more information on essential, critical infrastructure, please visit https://www.cisa.gov/publication/guidance-essential-critical-infrastructure-workforce.

Black Anvil Construction Supplies will continue to offer normal shipping, delivery, and pickup options. We are following current guidelines pertaining to sanitizing and cleaning surfaces. However, if you wish to pick up your order, but do not want to enter the building, please call – will we bring the material to your vehicle.

For suppliers, vendors, and shipping partners – we are still accepting deliveries. Please call from your vehicle or truck prior to drop-off. We are limiting the number of people admitted to the warehouse, for our safety and yours.

During this time, we ask that all non-essential visits to our warehouse and offices are postponed until the order is lifted.

We thank you for your cooperation and support during this time.

March 16th, 2020

PSA: CDC and MSHHS guidelines

In an effort to adhere to CDC and MSHHS guidelines, Black Anvil Construction Supplies will remain open but we are requesting that all non-essential visits to our offices and warehouse are postponed until after April 1st. Deliveries and pick-ups will be handled while limiting exposure, either by remaining in vehicle or restricting the amount of the building with access to the public.

If you need to pick up and are concerned, we can bring the material to your car/truck. When you arrive call 844-537-0326 and ask for delivery to your vehicle.

Thank you in advance for your understanding!

https://www.michigan.gov/documents/mdhhs/nCOV-2019_General_Fact_Sheet_v2-4-20_680266_7.pdf

https://www.cdc.gov/coronavirus/2019-ncov/community/index.html

https://www.cdc.gov/coronavirus/2019-ncov/downloads/community-mitigation-strategy.pdf

CDC and MSHHS guidelines

844-537-0326
info@blackanvilcs.com
M - F 8:00 am - 5:00 pm CMT

customer care black anvilCustomer service is an essential part of any business. I have been working in customer service since I first started working at the age of sixteen in one way or another I understand that in business, making the customer happy is very important to the success of the organization. Good customer care shows them that you are actively working with them to solve whatever problem they may have is what matters the most. But we must remember there is only so much we can do to make the customer happy and sometimes we just have to take the hit. However, in the long run, great customer service can take you far.

Customer Service

Most people will agree that customer service is one of the most important parts of an organization strategy to conducting business. Without customers you really don't have a business. The question is why do some consumers mention examples of poor customer service in their dealings? Every company believes they have a good customer service. However, if certain steps are not taken to ensure that good customer care is provided the company might be going down the ladder in business trend. The following are some of the tips that will promote good customers service:

  • Make sure the company rules that are programmed to embrace excellent customer service are rendered to every client.
  • Every staff carries out what is expected of them all the time.
  • Commitment to answer every phone call with a smile and passion to deliver what is needed in answering every question.
  • Make sure that issues are handled promptly. We need to understand that handling problems is more important than the problem itself.
  • Make sure service is rendered with passion and welcome every customer with a smile and create a friendly environment.
  • Receive feedback from your customers. This will not only allow you to beat your competitors but also help to track your success.

Good customer service serves as a foundation for every business and provides a platform for continuous growth that helps to build businesses reputation. Great companies offers promotions and slash prices to bring in as many new customers as they want, but unless these customers are impressed with the service that will make them to come back, the business will not remain profiting to the point of seeing the growth and development that the company desires.

When good customer service is provided you send your customers away happy, happy enough to pass positive feedback about your business along to others, who may eventually become a client, try the product or service you offer and become permanent customers.

Customers are happy when they are well treated and their needs are tended to. In every fruit there is a seed, in every seed there is a tree and in every tree there is an orchard. When you treat your customers well you get another customer in return. This time around in addition, one becomes two and two becomes four. It is possible to accomplish the vision of the company with good customer care.

Black Anvil Construction Services places the customer first. You can be assured that you will have the full support of our knowledgeable staff when working with us.

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