Essential Critical Infrastructure Business

March 23, 2020

IN RE: Black Anvil Construction Supplies remains open as an Essential Critical Infrastructure Business

Dear Valued Customers and Suppliers:

Black Anvil Construction Supplies is committed to monitoring the COVID-19 situation and following the guidance of federal and local government as we navigate this situation. The health, safety, and welfare of our customers, suppliers, and employees are of utmost importance to us. We will continue to follow enhanced cleaning, safety, social distancing, and other CDC recommended guidelines to protect our contacts and help mitigate spread.

As an essential supplier to hospitals, municipalities, transportation, and other crucial infrastructures, we will remain open during “Stay Home, Stay Safe,” Michigan Executive Order #2020-2.  For more information on essential, critical infrastructure, please visit

Black Anvil Construction Supplies will continue to offer normal shipping, delivery, and pickup options. We are following current guidelines pertaining to sanitizing and cleaning surfaces. However, if you wish to pick up your order, but do not want to enter the building, please call – will we bring the material to your vehicle.

For suppliers, vendors, and shipping partners – we are still accepting deliveries. Please call from your vehicle or truck prior to drop-off. We are limiting the number of people admitted to the warehouse, for our safety and yours.

During this time, we ask that all non-essential visits to our warehouse and offices are postponed until the order is lifted.

We thank you for your cooperation and support during this time.

March 16th, 2020

PSA: CDC and MSHHS guidelines

In an effort to adhere to CDC and MSHHS guidelines, Black Anvil Construction Supplies will remain open but we are requesting that all non-essential visits to our offices and warehouse are postponed until after April 1st. Deliveries and pick-ups will be handled while limiting exposure, either by remaining in vehicle or restricting the amount of the building with access to the public.

If you need to pick up and are concerned, we can bring the material to your car/truck. When you arrive call 844-537-0326 and ask for delivery to your vehicle.

Thank you in advance for your understanding!

CDC and MSHHS guidelines

The usefulness of customer service is taken into account by a lot of businesses as an afterthought. At Black Anvil Construction Supplies we believe customer service is all about serving people; it must be reliable, individualized, and compassionate. Customers in many cases are seen as liability. But, customers are a very important resource: their suggestions are essential to shaping your product or service and building your brand they are the reason your business exists: serving and keeping them is crucial.

Customer service is critical to an organization because it is usually the only contact a customer has with an organization. Some customers spend hundreds and perhaps even 1000s of dollars each year on a company’s product or service hence, whenever they have any inquiry or issue they look forward to a company's customer service department to resolve their concerns.

black anvil customer serviceCustomer service is essential to a business because it will help distinguish a company from its competitors, the. Therefore, putting extra efforts into customer service may well give a business a competitive advantage. A business with exceptional customer service is much more likely to get repeat customers and the company will gain with greater sales and profits. On the other hand, businesses with very poor customer service may well lose customers that will have an adverse effect on it profit. It costs more money for a company to get a customer than to keep them, because of advertising costs as well as the expense of sales calls. Consequently, the efforts that go into maintaining quality customer service will surely pay dividends after a while.

People who have a positive experience with a company's customer service unit are likely to tell four or five other people about their experience. Therefore, quality customer service can lead to promotion for organizations. On the other hand, a customer that has a bad customer service experience will probably tell between 9 and 20 people.

Customer service is fundamental to maintaining good customer relations and expanding a business. Customer service enables a company to stay connected with its customers and to get useful feedback. Without this continuous connection, a good number of businesses would fail.

There are numerous elements to setting up good customer service practices within a company. Paying attention to customers is extremely essential; customers are going to have specific questions, worries or complaints concerning a product or service. Figuring out what the customer needs is a top priority. Listening to just what customers want helps an organization find the best solution.

An additional component of customer service is creating a trustworthy relationship by engaging in conversation with customers. Businesses that take some time to be responsive to their customers gain by receiving referrals and positive reviews. Building relationships with customers is one sure way to grow a company into a trustworthy brand.

Collecting customer data is a critical element of customer service. Customer opinion surveys and reviews are 2 superb ways to gather information regarding how the company is perceived. This particular feedback presents the company with unique insights and facts that is only obtainable from people familiar with the brand. Positive and negative feedback from customers is helpful in enhancing the quality of products and services offered.

Share With Your Friends



You need to enable user registration from User Manager/Options in the backend of Joomla before this module will activate.